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General Questions

  • Can I used Liviant's services to setup my organization's intranet?
  • Can I use my existing domain name or do I have to get a new one?
  • How do I add or update my organization's information, service pages, and other local content?
  • Do I have access to my site's statistics and traffic analytics reports?
  • Is there any equipment to buy, software license, or lease involved?
  • What kind of content can we host on the server?
  • What about hidden development charges or other costs?
  • Is there any limits or guidelines on who our organization can link to? Do we need to ask permission to link to other sites??
  • Do you offer a guaranteed uptime for your service?
  • What about advertising? Do I want or need advertising on our Liviant-based site??
  • Do I have a limit on disk space or bandwidth utilization for my Liviant-based site?


    Can I used Liviant's services to setup my organization's intranet?
    You bet you can! An intranet is simply an internal-facing, staff-only Web site for the organization. Typically it is used by companies to give their employees access to HR information, staff announcements, and staff resources that are not public information. Liviant can provide you with a full-fledged, password-protected intranet that allows your staff to increase communication and be more goal-focused with their Internet activities. For instance, we can create a customized intranet site that gives your staff access to Liviant-customized search technology of research databases. Such technology is only available to your staff through Liviant; there is nothing else like it on the general Web.

    Can I use my existing domain name or do I have to get a new one?
    You can use your existing domain and we will help you transfer it to our server. You will still be responsible for the domain's annual cost of upkeep with your current domain name registrar.

    You can also purchase a domain name from us.

    How do I add or update my organization's information, service pages, and other local content?
    Your Web site's local, organizational content can be completely customized through a Web-based administrative interface. The Liviant Control Panel gives you complete access to all of your files, including a powerful file manager that allows you to easily upload, edit, and delete files all through the simplicity of your existing 4.x or better Web browser. All accounts can also use Secure-FTP (SFTP) to transfer files to and from the server. (Regular FTP is not supported.)

    Do I have access to my site's statistics and traffic analytics reports?
    You bet you do! All the statistics you've come to expect from a traditional Web site, we've got. We'll tell you how many visitors are coming to your site, how many page views and hits your site is getting, where your visitors are going on your site, where they came from, what keywords people are typing into search engines to find your site, and general statistics about user computer platforms. All of this reporting comes standard with your Liviant Portal and is available at any time through the Control Panel.

    Is there any equipment to buy, software license, or lease involved?
    No, all of our services are sold under a web hosting model. This model allows us to host all of your content on our own secure servers in a 24/7 monitored national data center. This removes all of the equipment costs, ensures nightly backups are made, and allows us to continuously update and improve our services. All Liviant systems are secured and their health monitored 24/7.

    What kind of content can we host on the server?
    As long as it abides by acceptable use policy, you can generally host any legal, non-pornographic content. Specifically, we do not allow the hosting of resellers, pornography, illegal content, spamming, or IRC networks on our servers.

    What about hidden development charges or other costs?
    All of our costs are specified up-front, and there are no hidden development fees or other charges. We charge a one-time setup fee, and then a monthly (or annual) hosting and services fee. We are constantly improving upon and upgrading our servers, at no additional cost to you.

    Is there any limits or guidelines on who our organization can link to? Do we need to ask permission to link to other sites??
    No, there are no limits to the amount of links your site can offer, nor on the specific content you make available through your site. Generally, permission is not needed to link to another site, although it never hurts to ask.

    Do you offer a guaranteed uptime for your service?
    We guarantee your Liviant-based Web site will be online 99.9% of the time. This is similar to uptime guarantees offered (if available) by most Web hosting providers. If you need greater uptime reliability, let us know and we will work with you on a custom solution to meet your needs.

    What about advertising? Do I want or need advertising on our Liviant-based site??
    You probably neither want nor need any type of advertising on your site. Most sites are small and oriented toward offering a service or product. Advertising generally takes away from the legitimacy and display of the service or product that you are offering. We usually recommend that sites do not offer any type of advertising on their site, unless there is a overwhelming business need to do so. Only websites that generate sufficient traffic will usually see any appreciable income from online advertising.

    Liviant will, however, gladly assist those customers who need to implement advertising on their site at no additional cost.

    Do I have a limit on disk space or bandwidth utilization for my Liviant-based site?
    Yes, according to whatever account you signed up, you have monthly limits on your disk space and bandwidth usage. You can also purchase additional disk space or bandwidth if need be, or contact us for a customized quote on larger needs.

     

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